Our goal is to make the traveling experience for the disabled community easier and relaxed when traveling to or through DFW. Please contact the office of the ADA Coordinator and let us know what you think of the information provided and feel free to suggest other ways we can make your visit better.
Accessible Parking
Disabled permit parking is available in signed areas of all parking lots and garages. In the Terminal garages, disabled parking is on both the upper arrival and lower departures roadways. One-hour areas may be utilized for long-term parking as long as the vehicle displays a disabled parking tag or license plate. Due to TSA and height restrictions garages at some terminals are not van accessible.
Express and Remote lots are served by wheelchair accessible shuttle buses. DFW Airport Valet parking is also available at all terminals.
Wheelchair Accessibility
Wheelchair service is offered through your air carrier upon request. To ensure availability and timely service, it is strongly recommended that this service be reserved in advance. However, wheelchair assistance may also be requested at airline ticket counters.
Wheelchair Accessible Van Service from Parking to Terminals: To request a wheelchair accessible van from a parking area, use a courtesy phone in the parking area of the garage and call 4-2527 or tell the bus driver that you need a wheelchair accessible van. Please allow time after placing your call for the van to arrive to pick you up.
Wheelchair Accessible Van Service from Terminals: For the best service after arriving at DFW Airport on your return trip, please collect your baggage before your request wheelchair accessible van service. Call 4-2527 from a Terminal building courtesy phone and give your location. This will give you time to go to the curbside for the return ride to your selected parking area. Please remain at the curbside once transportation has been requested. In order to serve other customers, the driver is unable to wait if you are not at the curbside.
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Buses and Vans
DFW operates fixed-routes bus service to each of the parking areas listed above. Buses serving Remote North and Remote South are fully accessible. Not all buses serving the other areas are accessible, however, DFW operates demand responsive wheelchair accessible van service 24 hours per day. Wheelchair accessible vans can be used to travel between any public parking area and terminal buildings or to go from one Terminal to another. There is no charge for either bus or van service.
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Paging
Both visual paging and audible paging are provided for our guests with hearing impairments. Visual paging is available by contacting the Airport Operations Center at 972.973.3112.
TTY telephones are located throughout the terminals located at the public pay telephone banks. Signage is located throughout the terminals to assist in locating pay telephones.
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Restrooms
All restrooms located throughout the terminals are fully accessible to travelers with disabilities. Unisex toilet rooms equipped for the disabled are also available throughout the terminals and are located adjacent to the accessible men’s and women’s toilet rooms.
DFW knows just how much your pet means to you. We have created pet-friendly areas at each of the five terminals for service animal relief.
Inside Security:
Terminal A - A29
Terminal B - B28
Terminal D - D18
Terminal E - E31
Outside Security:
Terminal A - A8
Terminal C - C2, C39
Terminal D - D15, D29
Terminal E - E2, E38
Pets are required to be on a leash at all times when visiting DFW Airport. Additionally, if you will be traveling from DFW with your pet, please keep the appropriate pet carrier on hand. Only pets with an accompanied ticketed passenger can use the designated areas.
Wheelchair service is offered through your air carrier upon request. To ensure availability and timely service, it’s recommended that reservations be made in advance. However, wheelchair assistance may be requested at airline ticket counters.
For safety of all travelers, public access beyond passenger screening points is limited to ticketed passengers only. However, the individual airline may grant permission for persons with special needs to be accompanied by a health care assistant or guardian. If someone wishes to accompany an elderly or disabled person to or from an aircraft gate, permission must be obtained from the airline.
The DFW Skylink train is a terminal-to-terminal light rail train available on the secure side of the terminal. It offers the shortest and most convenient way to make connections and is served by elevators and escalators. Skylink is fully wheelchairs accessible with additional seating for our guests with mobility impairments.
Rental Car shuttle busses are available at all terminals and are equipped with wheelchair ramps and have the ability to kneel or lower for easier access. Please ask the driver to “kneel” the bus. If a specially equipped car is required please contact your rental car provider to make arrangements. Click here for complete rental car information.
Taxi service is available on the upper level of Terminals A, B, C and E, and on the lower level of Terminal D.
An Airport Guest Assistant will be available at the taxi stands between 8:00 AM and midnight. Between midnight and 8:00 AM, dial 972 574 5878 to request a taxi.
Accessible shared ride shuttle service is available via Super Shuttle. Call 800 258-3826 or at www.supershuttle.com.
Accessible shared ride shuttle service is available via Super Shuttle. Call 800.258.3826 or at www.supershuttle.com.
Grievance or Complaint Procedures Under the Americans with Disabilities Act (ADA)
The Americans with Disabilities Act (ADA) protects individuals from discrimination on the basis of disability in the services, activities, programs, benefits, and/or facilities of DFW Airport. This Grievance Procedure is established to meet the requirements of the ADA, and to provide a process to ensure better service to all customers using DFW Airport facilities. It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, benefits, or facilities of DFW Airport, tenants, or service providers. The complaint should be in writing and contain information about the alleged discrimination, including name, address, and phone number of Complainant, date, and description of the problem.
To file your grievance, use the DFW ADA Complaint Form by clicking the link at the bottom of this page. Alternate means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities, upon request. A separate ADA Complaint Form should be filed for each alleged act of discrimination. The complaint should be submitted by the Complainant, or his/her designee, as soon as possible but no later than sixty (60) days after the alleged violation to:
Mark W. Young
Office of the ADA Coordinator
Administration & Diversity Division
P.O. Box 619428
DFW Airport, TX 75261-9428
The ADA Coordinator may also be reached by telephone at (972) 973-5650, by fax at (972) 973-5651, or by email at ada@dfwairport.com
Complaint Procedure
Within five (5) calendar days of receipt of the complaint, a letter acknowledging receipt of the complaint will be transmitted to the Complainant by the ADA Coordinator. The ADA Coordinator will work with appropriate DFW Airport personnel to investigate the complaint for resolution. Within fifteen (15) calendar days after receipt of the complaint, the ADA Coordinator will contact or meet with the Complainant to discuss the complaint and the possible resolution.
NOTE: If the Complainant needs access assistance, such as a sign language interpreter, or needs alternate means to file a complaint, such as a personal interview or by tape recording, please contact the office of DFW Airport’s ADA Coordinator at (972) 973-5650 or at ada@dfwairport.com. Please be advised that the ADA Coordinator may need a minimum of one (1) weeks’ notice to accommodate such a request.
Tenant and Service Providers
If DFW Airport’s ADA Coordinator finds that an alleged violation involves a tenant or service provider’s service, activity, program, benefit, or facility, the ADA Coordinator will notify the appropriate representative of the tenant or service provider, and DFW Airport’s Legal Department, of the complaint. The ADA Coordinator will notify the Complainant that the matter is being investigated by the tenant or service provider, and will provide the Complainant with the name, address and telephone number of the tenant or service provider representative. DFW Airport’s ADA Coordinator will request that the tenant or service provider investigate the allegation set forth in the complaint and coordinate the investigation results and resolution with DFW Airport. The ADA Coordinator will coordinate the transmittal of the response with the tenant or service provider. The ADA Coordinator will inform DFW Airport’s Legal Department and/or other appropriate DFW Airport Departments of the investigation and resolution.
Resolution of Complaint
The ADA Coordinator will attempt to resolve complaints within thirty (30) calendar days unless the factual investigation or complexity of the complaint necessitates additional resolution time. Unless additional time is required, within fifteen (15) calendar days after communicating with the Complainant, the ADA Coordinator shall notify the Complainant in writing or, when requested, in an alternate format, of the results of the investigation and options for substantive resolution of the complaint. The response will generally contain the following information:
A description of the complaint
A summary of the facts
An explanation of DFW Airport’s position
A summary of the resolution option(s)
The timeframe for resolving the complaint, if applicable
If the complaint is not resolved to the Complainant’s satisfaction, Complainant may request a further review of the complaint with DFW Airport’s Legal’s Department. Complainant must file this request for further review, in writing, with DFW Airport’s Legal Department within fifteen (15) calendar days after receipt of the response from the ADA Coordinator. Complainant must send a copy of the original complaint, the ADA Coordinator’s response, and a description of the Complainant’s concerns or objections to:
Within fifteen (15) calendar days after receipt of the appeal, Chief Legal Counsel, or his/her designee, will contact or meet with the Complainant to discuss the complaint and the possible resolution. Within fifteen (15) days of communicating with the Complainant, Chief Legal Counsel, or his/her designee will respond in writing and, where appropriate, in a format accessible to the Complainant, with a final resolution of the complaint.
We're here to help.
Our goal is to make the traveling experience for the disabled community easier and relaxed when traveling to or through DFW. Please contact the office of the ADA Coordinator and let us know what you think of the information provided and feel free to suggest other ways we can make your visit better.
Accessible Parking
Disabled permit parking is available in signed areas of all parking lots and garages. In the Terminal garages, disabled parking is on both the upper arrival and lower departures roadways. One-hour areas may be utilized for long-term parking as long as the vehicle displays a disabled parking tag or license plate. Due to TSA and height restrictions garages at some terminals are not van accessible.
Express and Remote lots are served by wheelchair accessible shuttle buses. DFW Airport Valet parking is also available at all terminals.
Wheelchair Accessibility
Wheelchair service is offered through your air carrier upon request. To ensure availability and timely service, it is strongly recommended that this service be reserved in advance. However, wheelchair assistance may also be requested at airline ticket counters.
Wheelchair Accessible Van Service from Parking to Terminals: To request a wheelchair accessible van from a parking area, use a courtesy phone in the parking area of the garage and call 4-2527 or tell the bus driver that you need a wheelchair accessible van. Please allow time after placing your call for the van to arrive to pick you up.
Wheelchair Accessible Van Service from Terminals: For the best service after arriving at DFW Airport on your return trip, please collect your baggage before your request wheelchair accessible van service. Call 4-2527 from a Terminal building courtesy phone and give your location. This will give you time to go to the curbside for the return ride to your selected parking area. Please remain at the curbside once transportation has been requested. In order to serve other customers, the driver is unable to wait if you are not at the curbside.
.
Buses and Vans
DFW operates fixed-routes bus service to each of the parking areas listed above. Buses serving Remote North and Remote South are fully accessible. Not all buses serving the other areas are accessible, however, DFW operates demand responsive wheelchair accessible van service 24 hours per day. Wheelchair accessible vans can be used to travel between any public parking area and terminal buildings or to go from one Terminal to another. There is no charge for either bus or van service.
.
Paging
Both visual paging and audible paging are provided for our guests with hearing impairments. Visual paging is available by contacting the Airport Operations Center at 972.973.3112.
TTY telephones are located throughout the terminals located at the public pay telephone banks. Signage is located throughout the terminals to assist in locating pay telephones.
.
Restrooms
All restrooms located throughout the terminals are fully accessible to travelers with disabilities. Unisex toilet rooms equipped for the disabled are also available throughout the terminals and are located adjacent to the accessible men’s and women’s toilet rooms.
DFW knows just how much your pet means to you. We have created pet-friendly areas at each of the five terminals for service animal relief.
Inside Security:
Terminal A - A29
Terminal B - B28
Terminal D - D18
Terminal E - E31
Outside Security:
Terminal A - A8
Terminal C - C2, C39
Terminal D - D15, D29
Terminal E - E2, E38
Pets are required to be on a leash at all times when visiting DFW Airport. Additionally, if you will be traveling from DFW with your pet, please keep the appropriate pet carrier on hand. Only pets with an accompanied ticketed passenger can use the designated areas.
Wheelchair service is offered through your air carrier upon request. To ensure availability and timely service, it’s recommended that reservations be made in advance. However, wheelchair assistance may be requested at airline ticket counters.
For safety of all travelers, public access beyond passenger screening points is limited to ticketed passengers only. However, the individual airline may grant permission for persons with special needs to be accompanied by a health care assistant or guardian. If someone wishes to accompany an elderly or disabled person to or from an aircraft gate, permission must be obtained from the airline.
The DFW Skylink train is a terminal-to-terminal light rail train available on the secure side of the terminal. It offers the shortest and most convenient way to make connections and is served by elevators and escalators. Skylink is fully wheelchairs accessible with additional seating for our guests with mobility impairments.
Rental Car shuttle busses are available at all terminals and are equipped with wheelchair ramps and have the ability to kneel or lower for easier access. Please ask the driver to “kneel” the bus. If a specially equipped car is required please contact your rental car provider to make arrangements. Click here for complete rental car information.
Taxi service is available on the upper level of Terminals A, B, C and E, and on the lower level of Terminal D.
An Airport Guest Assistant will be available at the taxi stands between 8:00 AM and midnight. Between midnight and 8:00 AM, dial 972 574 5878 to request a taxi.
Accessible shared ride shuttle service is available via Super Shuttle. Call 800 258-3826 or at www.supershuttle.com.
Accessible shared ride shuttle service is available via Super Shuttle. Call 800.258.3826 or at www.supershuttle.com.
Grievance or Complaint Procedures Under the Americans with Disabilities Act (ADA)
The Americans with Disabilities Act (ADA) protects individuals from discrimination on the basis of disability in the services, activities, programs, benefits, and/or facilities of DFW Airport. This Grievance Procedure is established to meet the requirements of the ADA, and to provide a process to ensure better service to all customers using DFW Airport facilities. It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, benefits, or facilities of DFW Airport, tenants, or service providers. The complaint should be in writing and contain information about the alleged discrimination, including name, address, and phone number of Complainant, date, and description of the problem.
To file your grievance, use the DFW ADA Complaint Form by clicking the link at the bottom of this page. Alternate means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities, upon request. A separate ADA Complaint Form should be filed for each alleged act of discrimination. The complaint should be submitted by the Complainant, or his/her designee, as soon as possible but no later than sixty (60) days after the alleged violation to:
Mark W. Young
Office of the ADA Coordinator
Administration & Diversity Division
P.O. Box 619428
DFW Airport, TX 75261-9428
The ADA Coordinator may also be reached by telephone at (972) 973-5650, by fax at (972) 973-5651, or by email at ada@dfwairport.com
Complaint Procedure
Within five (5) calendar days of receipt of the complaint, a letter acknowledging receipt of the complaint will be transmitted to the Complainant by the ADA Coordinator. The ADA Coordinator will work with appropriate DFW Airport personnel to investigate the complaint for resolution. Within fifteen (15) calendar days after receipt of the complaint, the ADA Coordinator will contact or meet with the Complainant to discuss the complaint and the possible resolution.
NOTE: If the Complainant needs access assistance, such as a sign language interpreter, or needs alternate means to file a complaint, such as a personal interview or by tape recording, please contact the office of DFW Airport’s ADA Coordinator at (972) 973-5650 or at ada@dfwairport.com. Please be advised that the ADA Coordinator may need a minimum of one (1) weeks’ notice to accommodate such a request.
Tenant and Service Providers
If DFW Airport’s ADA Coordinator finds that an alleged violation involves a tenant or service provider’s service, activity, program, benefit, or facility, the ADA Coordinator will notify the appropriate representative of the tenant or service provider, and DFW Airport’s Legal Department, of the complaint. The ADA Coordinator will notify the Complainant that the matter is being investigated by the tenant or service provider, and will provide the Complainant with the name, address and telephone number of the tenant or service provider representative. DFW Airport’s ADA Coordinator will request that the tenant or service provider investigate the allegation set forth in the complaint and coordinate the investigation results and resolution with DFW Airport. The ADA Coordinator will coordinate the transmittal of the response with the tenant or service provider. The ADA Coordinator will inform DFW Airport’s Legal Department and/or other appropriate DFW Airport Departments of the investigation and resolution.
Resolution of Complaint
The ADA Coordinator will attempt to resolve complaints within thirty (30) calendar days unless the factual investigation or complexity of the complaint necessitates additional resolution time. Unless additional time is required, within fifteen (15) calendar days after communicating with the Complainant, the ADA Coordinator shall notify the Complainant in writing or, when requested, in an alternate format, of the results of the investigation and options for substantive resolution of the complaint. The response will generally contain the following information:
A description of the complaint
A summary of the facts
An explanation of DFW Airport’s position
A summary of the resolution option(s)
The timeframe for resolving the complaint, if applicable
If the complaint is not resolved to the Complainant’s satisfaction, Complainant may request a further review of the complaint with DFW Airport’s Legal’s Department. Complainant must file this request for further review, in writing, with DFW Airport’s Legal Department within fifteen (15) calendar days after receipt of the response from the ADA Coordinator. Complainant must send a copy of the original complaint, the ADA Coordinator’s response, and a description of the Complainant’s concerns or objections to:
Within fifteen (15) calendar days after receipt of the appeal, Chief Legal Counsel, or his/her designee, will contact or meet with the Complainant to discuss the complaint and the possible resolution. Within fifteen (15) days of communicating with the Complainant, Chief Legal Counsel, or his/her designee will respond in writing and, where appropriate, in a format accessible to the Complainant, with a final resolution of the complaint.
